Throughout our history, REFLEX Analytical Corporation has received considerable attention as the low-cost, high value provider of spectroscopy accessories and supplies. While such accolades are gratifying, we are most proud, not of our low operating expenses or the comprehensive nature of our product line, but of the sterling reputation created by our customers. This prevails opportunity to thank you, our customers, for your loyalty and consideration. Our mission statement remains intact as we look forward to "Serving you across the Spectrum" in the years ahead.

The information you require about the ordering process is presented below. Our online and mobile storefront ordering has 256-bit secure encryption built into the checkout process. When you want to place the order, you can get back to your shopping basket by clicking on the View Cart button. Please contact us by email or phone if additional information is necessary.

REFLEX Analytical Corporation
PO Box 119
Ridgewood, New Jersey 07451 USA

www.reflexusa.com
Phone: 201-444-8958
reflexusa@att.net

Savings Sign-Up Program

To join our email list click here to sign up and receive a $25 credit toward your first purchase and a monthly announcement to take advantage of exclusive promotions and savings.

Customer Referral Rewards Program

When a satisfied customer demonstrates continued confidence in REFLEX Analytical Corporation by referring a colleague, it assures us that our commitment to your satisfaction is recognized. Send us an email, refer a colleague and you both will receive a $25 credit. There is no limit to how many credits you can earn. Sharing is fast and easy. The credits will be applied toward your next purchase and the referred colleague's first purchase.

Community Program

REFLEX Analytical Corporation has assumed a worldwide pro-active role that subsidizes public outreach programs designed to educate and inspire young scientists from ages 5 to 18. In accordance with a perpetual pledge, REFLEX will donate 2% of sales on orders of $500 or more to Societies who have established efforts in this area.

We are committed to form alliance with professional science societies worldwide, providing resources and support to help forge a new generation of independent thinkers. It's the perfect program to associate with International Chemistry Celebration, National Chemistry Week, National Science and Technology Week, and other public outreach programs seeking to enhance public appreciation for science and its positive contributions to everyday life throughout the world. We welcome everyone to contact the Company for more information.

To accumulate credits, the purchase requisitioner simply indicates his or her status as a professional society member. The only other information required is the name of the Chapter or Society Chairperson, their address, phone number and email address if available. Distributions will be directed to the Chairperson's attention.

Dealer and Distribution Network

REFLEX Analytical Corporation has the establishment of distribution channels through a selected dealer network and seeks to expand representation for their products by inviting contact from dealers and distributors in your area.

We are committed to show our customers and dealers that their experience is more than the sale. It is about relationships and loyalty, commitment and dedication. Your needs become our passion to support. We look forward to addressing the unique challenges associated with each application and contributing to your success. Think of us as a partner and an extension of your company.

In an effort to assist their customers to instill quality assurance measures in their R & D and manufacturing environments in a real-time manner, REFLEX Analytical Corporation has announced an aggressive local, regional, national and international campaign to identify and align with sales partners who are product specialists with application experience from the UV to the Far Infrared. Having these resources of broad knowledge is in line with the Corporation's message to their customers, "Serving you across the Spectrum".

Terms and Conditions

USD Payment: We accept MasterCard/Visa and American Express credit cards, bank checks or bank wire transfers. Payment using PayPal is also encouraged. PayPal permits payment with your bank account, credit card (MasterCard, VISA, Discover and American Express) or PayPal account balance. Visit www.PayPal.com to assist with registration using your credit card or other form of payment. REFLEX Analytical may request a signed re-authorization statement which is considered a form of authentication to reconfirm the order requirement and to assure the buying party is ordering the correct item(s) suitable for the application and to further protect the interests of the credit card holder or PayPal member.

Freight and insurance fees will be added to all purchases. Credit card accounts are charged on the date the merchandise is ordered. If you wish to prepay by bank check or wire transfer, send us an email or fax with your shipping information and the items you wish to purchase. We will reply with a pro-forma invoice including freight and insurance fees which require prepayment, plus instructions on where to send or how to execute wire transfer.

Product Information and Pricing: CLICK HERE to preview our catalog. If not offered on our web site, you may phone or email us to receive product information, pricing, quotation or general information. All products offered by REFLEX Analytical Corporation are intended for general laboratory use. It is the customerís responsibility to ensure that the product is suitable for the customersí specific use or application.

Order Information: Indicate quantity, part number, description, spectrophotometer make and model for accessories, purchase order number, shipping and billing address, contact name with phone/fax numbers and email address. Minimum order $100.

Shipping Information: Actual shipping time is contingent upon availability of merchandise and credit verification. In the event of delays, we will contact you by phone or email. Unless otherwise stated, shipments occur FOB Ridgewood, NJ.

Freight: Fees are based on parcel weight, destination, shipment priority and insurance valuation. Unless otherwise stated, FedEx Ground is the default delivery service for parcels shipped in the Continental U.S.. For parcels shipped outside the Continental U.S., unless otherwise stated, Federal Express International Priority is the default delivery service. Shipments outside the Continental U.S. may be subject to import charges and taxes which remain the responsibility of the purchaser.

Tax: Sales tax will be imposed as required by law. Unless a New Jersey State Sales Tax Exemption Certificate is provided, orders shipped to a New Jersey address are subject to sales tax. At this time, sales tax will not apply to shipments outside the State of New Jersey.

Returns, Allowances and Refunds: Restocking of items associated with purchase order error or cancellation are subject to a $50 or 25% restocking/cancellation charge whichever is greater plus administrative, return freight and insurance fees. Credit on account will be issued for items meeting quality return standards. Returns will not be accepted after 10 days from the date of shipment, nor will returns be accepted of opened or used products including optics. Before returning any item, please call and obtain a Return Authorization number. All sales are final (non-returnable, non-refundable and without credit on account) on custom and specialized products as deemed by REFLEX Analytical Corporation. Refunds will not be issued unless the buying party, credit card holder or PayPal member understands a service fee imposed by the credit card service provider or PayPal must be paid by the buying party, credit card holder or PayPal member and amount of the refund will be total amount of the original transaction less the service fee and less the restocking charge if applicable.

Warranty: Products are warranted to be free from defects in material or workmanship for a period of ninety days or one year (depending on the product) from the date of delivery. In the event a defect is detected within the warranty period, REFLEX Analytical Corporation will, at its sole discretion, repair or replace the product or provide credit, upon prompt notification and compliance with its instructions. In no event, shall the cost of the exclusive remedy exceed the purchase price.

Acting Buyer, Dealers, Distributors and Resellers

REFLEX Analytical Corporation inspects and tests all products for proper quality, assembly and operation. All products should be inspected upon receiving by the Acting Buyer, Dealer, Distributor or Reseller (first receiver) for damage during shipment. If damage is observed by the first receiver then contact REFLEX Analytical Corporation immediately. Damage found by the second receiver (Acting Buyer's, Dealer's, Distributor's or Resellerís customer or other receiving party) is not the responsibility of REFLEX Analytical Corporation. Proper and safe packaging is recommended when shipping to your customers or third party. It is also recommended to fully insure the parcel to protect your interests in the event of damage or loss so that you can file an insurance claim with your freight forwarder. It is suggested to take photographs prior to shipment to your customers or third parties of each product, the product packaging, the parcel packing and parcel to support your insurance claim if required.

General: All published prices and specifications are subject to change without notice. REFLEX Analytical Corporation is not responsible for any typographical or pictorial errors.

Disclaimer: REFLEX Analytical Corporation expressly disclaims all other warranties, expressed or implied, including warranty of merchantability and fitness for use. REFLEX Analytical Corporation shall not be liable for any special, indirect, incidental, consequential or exemplary damages, irrespective of whether attributable to contract, warranty, negligence, strict liability or otherwise.

Any individual or persons and organizations discussing a product enhancement or modification offers detail(s) which includes but is not limited to verbal and written notations, drawings, photographs, etc. as public information deemed not proprietary and provides consent to REFLEX Analytical Corporation to use such details if deemed suitable for commercial purposes for the general benefit of the scientific community.

Unless a non-disclosure or confidentiality agreement has been executed, any product enhancements or modifications as a result of supporting customer applications and for the general benefit of the scientific community will not entitle an individual or organization to intellectual property or any other legal claims.

Privacy Policy: For each visitor to our web site, our server automatically recognizes the visitor's domain name and email address (where possible).

We collect the domain name and email address (where possible) of visitors to our web site, the email addresses of those who communicate with us via email, aggregate information on what pages visitors access and user specific information on what pages consumers access or visit.

The information we collect is used to improve the content of our web site, used to notify consumers about updates to our web site, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you do not want to receive email from us in the future, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive email from our company. We will be sure your name is removed from our database.

If you supply us with your postal address online you will only receive the information requested. You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from our database.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your correct telephone number. We will be sure your name is removed from our database.