Throughout our history, REFLEX Analytical Corporation has received considerable attention as the low-cost, high value provider of spectroscopy accessories and supplies. While such accolades are gratifying, we are most proud, not of our low operating expenses or the comprehensive nature of our product line, but of the sterling reputation created by our customers. This prevails opportunity to thank you, our customers, for your loyalty and consideration. Our mission statement remains intact as we look forward to "Serving you across the Spectrum" in the years ahead.

The information you require about the ordering process is presented below. Our online and mobile storefront ordering has 256-bit secure encryption built into the checkout process. When you want to place the order, you can get back to your shopping basket by clicking on the View Cart button. Please contact us by email or phone if additional information is necessary.

REFLEX Analytical Corporation
PO Box 119
Ridgewood, New Jersey 07451 USA

Email: reflexusa@att.net
URL Address: http://www.reflexusa.com
Phone: 1 (201) 444-8958
Fax: 1 (201) 670-6737
reflexusa@att.net

Customer Referral Rewards Program

When a satisfied customer demonstrates continued confidence in REFLEX Analytical Corporation by referring a colleague, it assures us that our commitment to your satisfaction is recognized. Send us an email, refer a colleague and you both will receive a $25 credit. There is no limit to how many credits you can earn. Sharing is fast and easy. The credits will be applied toward your next purchase and the referred colleague's first purchase.

Terms and Conditions

USD Payment: We accept MasterCard/Visa and American Express credit cards, bank checks or bank wire transfers. Payment using PayPal is also encouraged. PayPal permits payment with your bank account, credit card (MasterCard, VISA, Discover and American Express) or PayPal account balance. Visit www.PayPal.com to assist with registration using your credit card or other form of payment.

Freight and insurance fees will be added to all purchases. Credit card accounts are charged on the date the merchandise is ordered. If you wish to prepay by bank check or wire transfer, send us an email or fax with your shipping information and the items you wish to purchase. We will reply with a pro-forma invoice including freight and insurance fees which require prepayment, plus instructions on where to send or how to execute wire transfer.

Product Information and Pricing: If not offered on our web site, you may phone/fax or email us to receive product information, pricing, quotation or general information.

Order Information: Indicate quantity, part number, description, spectrophotometer make and model for accessories, purchase order number, shipping and billing address, contact name with phone/fax numbers and email address. Minimum order $100.

Shipping Information: Actual shipping time is contingent upon availability of merchandise and credit verification. In the event of delays, we will contact you by phone/fax or email. Unless otherwise stated, shipments occur FOB Ridgewood, NJ.

Freight: Fees are based on parcel weight, destination, shipment priority and insurance valuation. Unless otherwise stated, FedEx Ground is the default delivery service for parcels shipped in the Continental U.S.. For parcels shipped outside the Continental U.S., unless otherwise stated, Federal Express International Priority is the default delivery service. Shipments outside the Continental U.S. may be subject to import charges and taxes which remain the responsibility of the purchaser.

Tax: Sales tax will be imposed as required by law. Unless a New Jersey State Sales Tax Exemption Certificate is provided, orders shipped to a New Jersey address are subject to sales tax. At this time, sales tax will not apply to shipments outside the State of New Jersey.

Returns and Allowances: Restocking of items associated with purchase order error or cancellation are subject to a $50 or 25% restocking/cancellation charge whichever is greater plus administrative, return freight and insurance fees. Credit on account will be issued for items meeting quality return standards. Returns will not be accepted after 10 days from the date of shipment, nor will returns be accepted of opened or used products including optics. Before returning any item, please call and obtain a Return Authorization number. All sales are final (non-returnable, non-refundable and without credit on account) on custom and specialized products as deemed by REFLEX Analytical Corporation.

Warranty: Products are warranted to be free from defects in material or workmanship for a period of ninety days or one year (depending on the product) from the date of delivery. In the event a defect is detected within the warranty period, REFLEX will, at its sole discretion, repair or replace the product or provide credit, upon prompt notification and compliance with its instructions. In no event, shall the cost of the exclusive remedy exceed the purchase price.

General: All published prices and specifications are subject to change without notice. REFLEX is not responsible for any typographical or pictorial errors.

Disclaimer: REFLEX expressly disclaims all other warranties, expressed or implied, including warranty of merchantability and fitness for use. REFLEX shall not be liable for any special, indirect, incidental, consequential or exemplary damages, irrespective of whether attributable to contract, warranty, negligence, strict liability or otherwise.

Privacy Policy: For each visitor to our web site, our server automatically recognizes the visitor's domain name and email address (where possible).

We collect the domain name and email address (where possible) of visitors to our web site, the email addresses of those who communicate with us via email, aggregate information on what pages visitors access and user specific information on what pages consumers access or visit.

The information we collect is used to improve the content of our web site, used to notify consumers about updates to our web site, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you do not want to receive email from us in the future, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive email from our company. We will be sure your name is removed from our database.

If you supply us with your postal address online you will only receive the information requested. You may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from our database.

Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. They also may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address. Please provide us with your correct telephone number. We will be sure your name is removed from our database.